Who we are

This is the privacy policy of Gleamly (hereinafter referred to as “www.Gleamly.nl”, “we”, “us” or “our”), a company located at Bolstoen 32A, 1064 AE, Amsterdam . www.Gleamly.nl is registered with the Dutch Chamber of Commerce under number 65130642 .

This privacy policy explains how we collect, use, share, and protect information in relation to our website www.Gleamly.nl (the "Website"). We collect this information when you visit our website via your computer, tablet, or mobile phone ("Computer"). We process personal data in accordance with the General Data Protection Regulation (GDPR) , related implementing legislation and other applicable privacy legislation.

By using our website, you agree to the collection and use of information in accordance with this Privacy Policy. Our Privacy Policy applies to all visitors, users, and others who access the website ("Users").

When you use our services, you provide us with certain personal data.
We only store and use personal data provided directly by you or that is clearly provided to us for processing purposes when you provide it. Your privacy is of great importance to us. Therefore, we process your personal data with the utmost care and in accordance with the GDPR. We do not share your personal data with third parties without your consent.

This Privacy Policy was last updated on June 17, 2025 .


Orders

We use the following data to process orders:

  • Name and address

  • Phone number

  • Billing address

  • Email address

  • Payment details


Newsletter

We offer a newsletter to inform interested parties about our products. Your email address will only be added to the subscriber list with your explicit consent. Each newsletter contains an unsubscribe link.


Registration

Some features of our Services require registration.
After you register, we store your username and the personal data you provided so you don't have to re-enter them each time. This allows us to contact you regarding the execution of the agreement, billing, and payment, and to provide you with an overview of the products and services you have purchased from us.

We do not share the data linked to your username with third parties, unless this is necessary for the execution of the agreement or is legally required.
In case of suspected fraud or misuse of our website, we may transfer personal data to the competent authorities.

For website registration we ask for the following information:

  • Name and address

  • Email address


Cookies

To better serve you, we use cookies. Cookies are small text files placed on your hard drive by a web server in the domain that places the cookie. Cookies are used to store your preferences and settings. Below are the cookies we use:

  • Nola session
    Ensures that you remain logged in when you return, that your shopping cart is saved, and that you do not have to re-enter your personal information.
    We do not share this information with third parties.

  • Abandoned shopping cart
    Saves your checkout progress and helps you retrieve an abandoned cart.
    We do not share this information with third parties.

  • Google Analytics
    We use Google Analytics to track how you visit and use our website. This data helps us optimize our online store. Without this cookie, we miss important data, which slows down improvements.
    Google does not share anonymous data with third parties. See Google's privacy policy.

  • Facebook pixel
    Tracks which products you've viewed so we can show you relevant offers on Facebook. Without this cookie, you'll miss out on personalized offers.
    Facebook does not share data with third parties. See Facebook's privacy policy.

  • Social Media buttons
    Our website includes social media buttons. These buttons allow the providers of these services to collect personal data.


Third party websites

This statement does not apply to third-party websites linked from our website. We cannot guarantee that these websites handle your personal data securely or carefully. Always read the privacy statement of each external website you visit.


Security

We implement security measures to limit misuse and unauthorized access to personal data. We keep statistics about website usage, but we only access personal data when necessary for the purposes described in this statement.


Your rights

  • Right of access:
    You have the right to request information about what personal data we hold about you. Please contact us by email.

  • Right to data portability:
    You have the right to request that your personal data be transferred to another party.

  • Right to rectification:
    You can change or add to your personal data. You can do this yourself by logging in and editing the saved information.

  • Right to erasure:
    You have the right to have your personal data deleted at any time, except in the following cases:
    – You still have open contact with customer service
    – You have an open or partially shipped order
    – You have an outstanding debt, regardless of the payment method
    – You are suspected of fraud or abuse in the past four years
    – You have made a purchase; in that case we store the necessary data for accounting purposes

  • Right to object to processing based on legitimate interest:
    You may object to the processing of your data on this basis, unless we can demonstrate compelling legitimate grounds for the processing or we are required to comply with legal obligations.

  • Right to object to direct marketing:
    You can object to direct marketing, including profiling for marketing purposes.
    You can unsubscribe using the link at the bottom of each email.


Exercising your rights

To exercise the above rights, you can send an email to our customer service at info@Gleamly.nl .


Changes to this Privacy Policy

We reserve the right to change this statement at any time.

If you have any questions about this privacy policy, please contact us.

Frequently Asked Questions

Where is my order?

Your order status will be updated by email, including tracking information, once your order has shipped. Use this information to track your order.

How long does it take for my order to ship?

Orders typically take 2-3 business days to process. Delivery takes 5-7 business days, depending on your geographic location.

Can I change the contents of my order?

Changes to your order can be made within 24 hours of placing it. Please contact our customer service for prompt assistance.

What should I do if my order is lost or stolen?

If your order is lost or stolen, please contact our customer service immediately. We will initiate an investigation with the courier and, if necessary, explore options for replacement or refund.

Where is my order?

Your order status will be updated by email, including tracking information, once your order has shipped. Use this information to track your order.

How long does it take for my order to ship?

Orders typically take 2-3 business days to process. Delivery takes 5-7 business days, depending on your geographic location.

Can I change the contents of my order?

Changes to your order can be made within 24 hours of placing it. Please contact our customer service for prompt assistance.

What should I do if my order is lost or stolen?

If your order is lost or stolen, please contact our customer service immediately. We will initiate an investigation with the courier and, if necessary, explore options for replacement or refund.


Payments

What payment methods do you accept?

We accept all major credit and debit cards, including Visa, Mastercard, and American Express. We also accept PayPal for your convenience.

Is my payment information safe?

Your security is our top priority. All transactions are encrypted using SSL technology, and we don't store your payment information.

Can I pay in installments?

We offer an interest-free installment plan through our partner, Affirm. Select Affirm as your payment method during checkout.

I'm having trouble with my payment. What should I do?

If you experience problems with your payment, please check that your card details, including your billing address, are entered correctly. If the problem persists, please contact your bank or our customer service team for further assistance.


Dispatch

Do you offer international shipping?

We ship to numerous countries worldwide. Please check our shipping policy or contact customer service to find out if we ship to your specific location.

How can I track my order?

Once your order has been shipped, you will receive a tracking number by email. You can use this number to track the progress of your order on our courier's website.

What are the shipping costs?

Shipping costs vary depending on the destination and order size. All shipping costs are calculated and displayed at checkout.

What if I'm not at home to receive my order?

If you are unavailable at the delivery time, our courier will typically attempt to deliver your package multiple times. Sometimes, they will leave a note with instructions to arrange a re-delivery or collect the package from a local depot.


Returns

What is your return policy?

Returns are accepted within 30 days of receipt. Items must be in new and unused condition. Please note that some items, such as clearance items or personalized items, may not be eligible for return.

How can I initiate a return?

To initiate a return, please visit our Returns page and follow the instructions. You can also contact our customer service team for assistance.

Do I have to pay if I return a product?

Return shipping costs are the responsibility of the customer, unless the return is due to a product defect or an error on our part.

How long does it take to process a return?

Once we receive the returned item, please allow up to 14 days for us to process your return and refund your original payment method.


Account

How can I create an account?

You can create an account by clicking the "Register" button on our website. Then follow the instructions to enter your personal information and choose a password.

I forgot my password. What should I do?

Forgotten your password? Click the "Forgotten password" link on the login page. You'll be asked to enter your email address, and we'll send you a link to reset your password.

How can I update my account information?

Log in to your account and go to the "Account Settings" page. Here you can update your personal information, shipping address, and payment methods.

Is my personal information safe?

We take data security seriously. We use advanced encryption and security measures to protect your personal data. We do not sell or share your data with third parties.


Gift cards

How can I buy a gift card?

Gift cards are available for purchase directly on our website. Go to the "Gift Card" section, select the desired amount, and proceed to checkout.

Can gift cards be used in conjunction with other discount codes?

Yes, gift cards are considered a means of payment and can therefore be used in combination with active discount codes.

What if I lose my gift card?

Treat your gift card like cash; if lost, it may not be replaceable. However, if you have the original receipt or email confirmation, please contact our customer service for assistance.

Can I exchange or refund a gift card?

Gift cards are non-refundable and cannot be exchanged for cash. Please read our gift card terms and conditions before purchasing.

Do you offer international shipping?

We ship to numerous countries worldwide. Please check our shipping policy or contact customer service to find out if we ship to your specific location.

How can I track my order?

Once your order has been shipped, you will receive a tracking number by email. You can use this number to track the progress of your order on our courier's website.

What are the shipping costs?

Shipping costs vary depending on the destination and order size. All shipping costs are calculated and displayed at checkout.

What if I'm not at home to receive my order?

If you are unavailable at the delivery time, our courier will typically attempt to deliver your package multiple times. Sometimes, they will leave a note with instructions to arrange a re-delivery or collect the package from a local depot.

What is your return policy?

Returns are accepted within 30 days of receipt. Items must be in new and unused condition. Please note that some items, such as clearance items or personalized items, may not be eligible for return.

How can I initiate a return?

To initiate a return, please visit our Returns page and follow the instructions. You can also contact our customer service team for assistance.

Do I have to pay if I return a product?

Return shipping costs are the responsibility of the customer, unless the return is due to a product defect or an error on our part.

How long does it take to process a return?

Once we receive the returned item, please allow up to 14 days for us to process your return and refund your original payment method.

What is your return policy?

Returns are accepted within 30 days of receipt. Items must be in new and unused condition. Please note that some items, such as clearance items or personalized items, may not be eligible for return.

How can I initiate a return?

To initiate a return, please visit our Returns page and follow the instructions. You can also contact our customer service team for assistance.

Do I have to pay if I return a product?

Return shipping costs are the responsibility of the customer, unless the return is due to a product defect or an error on our part.

How long does it take to process a return?

Once we receive the returned item, please allow up to 14 days for us to process your return and refund your original payment method.

How can I buy a gift card?

Gift cards are available for purchase directly on our website. Go to the "Gift Card" section, select the desired amount, and proceed to checkout.

Can gift cards be used in conjunction with other discount codes?

Yes, gift cards are considered a means of payment and can therefore be used in combination with active discount codes.

What if I lose my gift card?

Treat your gift card like cash; if lost, it may not be replaceable. However, if you have the original receipt or email confirmation, please contact our customer service for assistance.

Can I exchange or refund a gift card?

Gift cards are non-refundable and cannot be exchanged for cash. Please read our gift card terms and conditions before purchasing.

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