About us
About us
Jewelry has always been more than just an accessory for us. It all started with a passion: the love of wearing and mixing jewelry every day, giving every outfit that little something extra. From this passion, Gleamly was born: a place where trendy, affordable, and wearable jewelry comes together.
We believe jewelry makes your personality shine. That's why we design and curate collections that are not only stylish and timeless, but also practical: all our jewelry is waterproof, so you can wear it every day.
in the shower, while exercising or on holiday.
We also believe that luxury doesn't have to be unattainable. Our jewelry is affordable and carefully packaged, so it always feels like you're giving yourself (or someone else) a gift.
Together with Gleamly, we want to inspire you to complete your look and shine with confidence every day. ✨
Frequently Asked Questions
Orders
Payments
Dispatch
Returns
Account
Gift cards
Orders
Where is my order?
Your order status will be updated by email, including tracking information, once your order has shipped. Use this information to track your order.
How long does it take for my order to ship?
Orders typically take 2-3 business days to process. Delivery takes 5-7 business days, depending on your geographic location.
Can I change the contents of my order?
Changes to your order can be made within 24 hours of placing it. Please contact our customer service for prompt assistance.
What should I do if my order is lost or stolen?
If your order is lost or stolen, please contact our customer service immediately. We will initiate an investigation with the courier and, if necessary, explore options for replacement or refund.
Payments
Where is my order?
Your order status will be updated by email, including tracking information, once your order has shipped. Use this information to track your order.
How long does it take for my order to ship?
Orders typically take 2-3 business days to process. Delivery takes 5-7 business days, depending on your geographic location.
Can I change the contents of my order?
Changes to your order can be made within 24 hours of placing it. Please contact our customer service for prompt assistance.
What should I do if my order is lost or stolen?
If your order is lost or stolen, please contact our customer service immediately. We will initiate an investigation with the courier and, if necessary, explore options for replacement or refund.
Payments
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express. We also accept PayPal for your convenience.
Is my payment information safe?
Your security is our top priority. All transactions are encrypted using SSL technology, and we don't store your payment information.
Can I pay in installments?
We offer an interest-free installment plan through our partner, Affirm. Select Affirm as your payment method during checkout.
I'm having trouble with my payment. What should I do?
If you experience problems with your payment, please check that your card details, including your billing address, are entered correctly. If the problem persists, please contact your bank or our customer service team for further assistance.
Dispatch
Do you offer international shipping?
We ship to numerous countries worldwide. Please check our shipping policy or contact customer service to find out if we ship to your specific location.
How can I track my order?
Once your order has been shipped, you will receive a tracking number by email. You can use this number to track the progress of your order on our courier's website.
What are the shipping costs?
Shipping costs vary depending on the destination and order size. All shipping costs are calculated and displayed at checkout.
What if I'm not at home to receive my order?
If you are unavailable at the delivery time, our courier will typically attempt to deliver your package multiple times. Sometimes, they will leave a note with instructions to arrange a re-delivery or collect the package from a local depot.
Returns
What is your return policy?
Returns are accepted within 30 days of receipt. Items must be in new and unused condition. Please note that some items, such as clearance items or personalized items, may not be eligible for return.
How can I initiate a return?
To initiate a return, please visit our Returns page and follow the instructions. You can also contact our customer service team for assistance.
Do I have to pay if I return a product?
Return shipping costs are the responsibility of the customer, unless the return is due to a product defect or an error on our part.
How long does it take to process a return?
Once we receive the returned item, please allow up to 14 days for us to process your return and refund your original payment method.
Account
How can I create an account?
You can create an account by clicking the "Register" button on our website. Then follow the instructions to enter your personal information and choose a password.
I forgot my password. What should I do?
Forgotten your password? Click the "Forgotten password" link on the login page. You'll be asked to enter your email address, and we'll send you a link to reset your password.
How can I update my account information?
Log in to your account and go to the "Account Settings" page. Here you can update your personal information, shipping address, and payment methods.
Is my personal information safe?
We take data security seriously. We use advanced encryption and security measures to protect your personal data. We do not sell or share your data with third parties.
Gift cards
How can I buy a gift card?
Gift cards are available for purchase directly on our website. Go to the "Gift Card" section, select the desired amount, and proceed to checkout.
Can gift cards be used in conjunction with other discount codes?
Yes, gift cards are considered a means of payment and can therefore be used in combination with active discount codes.
What if I lose my gift card?
Treat your gift card like cash; if lost, it may not be replaceable. However, if you have the original receipt or email confirmation, please contact our customer service for assistance.
Can I exchange or refund a gift card?
Gift cards are non-refundable and cannot be exchanged for cash. Please read our gift card terms and conditions before purchasing.
Dispatch
Do you offer international shipping?
We ship to numerous countries worldwide. Please check our shipping policy or contact customer service to find out if we ship to your specific location.
How can I track my order?
Once your order has been shipped, you will receive a tracking number by email. You can use this number to track the progress of your order on our courier's website.
What are the shipping costs?
Shipping costs vary depending on the destination and order size. All shipping costs are calculated and displayed at checkout.
What if I'm not at home to receive my order?
If you are unavailable at the delivery time, our courier will typically attempt to deliver your package multiple times. Sometimes, they will leave a note with instructions to arrange a re-delivery or collect the package from a local depot.
Returns
What is your return policy?
Returns are accepted within 30 days of receipt. Items must be in new and unused condition. Please note that some items, such as clearance items or personalized items, may not be eligible for return.
How can I initiate a return?
To initiate a return, please visit our Returns page and follow the instructions. You can also contact our customer service team for assistance.
Do I have to pay if I return a product?
Return shipping costs are the responsibility of the customer, unless the return is due to a product defect or an error on our part.
How long does it take to process a return?
Once we receive the returned item, please allow up to 14 days for us to process your return and refund your original payment method.
Account
What is your return policy?
Returns are accepted within 30 days of receipt. Items must be in new and unused condition. Please note that some items, such as clearance items or personalized items, may not be eligible for return.
How can I initiate a return?
To initiate a return, please visit our Returns page and follow the instructions. You can also contact our customer service team for assistance.
Do I have to pay if I return a product?
Return shipping costs are the responsibility of the customer, unless the return is due to a product defect or an error on our part.
How long does it take to process a return?
Once we receive the returned item, please allow up to 14 days for us to process your return and refund your original payment method.
Gift cards
How can I buy a gift card?
Gift cards are available for purchase directly on our website. Go to the "Gift Card" section, select the desired amount, and proceed to checkout.
Can gift cards be used in conjunction with other discount codes?
Yes, gift cards are considered a means of payment and can therefore be used in combination with active discount codes.
What if I lose my gift card?
Treat your gift card like cash; if lost, it may not be replaceable. However, if you have the original receipt or email confirmation, please contact our customer service for assistance.
Can I exchange or refund a gift card?
Gift cards are non-refundable and cannot be exchanged for cash. Please read our gift card terms and conditions before purchasing.
Neem vandaag nog contact op Hulp nodig
of vragen? We zijn slechts een berichtje verwijderd!